"Wholeheartedly serves, the user is supreme" is the our companypost-sale service work objective, we unceasingly sums up experience inmany years post-sale service work, unceasingly improves the grade ofservice, unceasingly strengthens the work dynamics, gradually hasformed a set high quality, the integrity post-sale service system, hassolved user's extra worries, enhanced the product quality confidencelevel.
First, establishment user service file, by marketing departmentunification management, in order to promptly understood the userinformation, assists the user to complete the equipment the safeguardmovement work.
Second, the company to leaves the plant the product to be responsibleto transport, the installment, the debugging, the service and so on "adragon" the service, the product maintains for a year, the lifelongservice.
Third, the company leaves the plant the product implements "threepackages" in the warranty period the service, namely the basis productquality question actual situation, the implementation providesrepairs, exchange guaranteed, the guaranteed return of goods ifunsatisfied.
Fourth, for guaranteed the equipment the normal use, the company freedispatches an official promptly to carry on training to the userpersonnel, teaches technology and so on equipment use, maintenance,service, and stochastically provides the product use, the maintenanceinstruction, promptly explains each kind of hard problem for the user.
After fifth, the warranty period crosses, the product part appearedthe breakdown or other questions, in the company five years (by signscontract price take part as to sell at that time) gives theuser, and free installment service.
Sixth, the company dispatches an official regularly to carry on to theuser visits, discovered the product quality question, the companysends the personnel to solve immediately, and as necessary with usermaintenance relation.
Seventh, the group company is equipped with the special hot line toserve Tel (0536-4330505), the company product once has the qualityproblem, after receives the user notice to send the specialist tocarry on the service service immediately to the scene, guaranteed inreceives serves in the Tel latter 1 hour to give the answer, and fixesthe breakdown in the shortest time, until user satisfaction.
Above serves the pledge, please the user communities surveillanceimplements.
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